The 10 questions (and our answers)
- What business outcome will you deliver first? We pick one workflow, one owner, and a measurable win in 60–90 days.
- How do you handle security and compliance? Redaction, approvals, logging, private options, and policy-aligned prompts.
- What’s your stack? Transparent stack with alternates for residency, cost, and latency.
- How do you measure success? SLAs, ROI tracking, evals for quality, latency, and safety.
- Who owns maintenance? Handoff with docs, playbooks, rollback, and optional support.
- How do you avoid hallucinations? Retrieval, refusals, evals, and human QA before scale.
- What’s your change management plan? Training, roles, adoption comms, and governance.
- How do you price? Clear scope, fixed/phase pricing, and cloud cost controls.
- Can you show references? Yes—case studies and live references by industry.
- What if it fails? Contingency plans, rollback, and postmortems are standard.
Red flags to avoid
- “We’ll automate everything” with no guardrails or owners.
- No mention of security, logging, or approvals.
- Opaque pricing or no plan for handoff.
- No evals, no QA, no measurement.
A good AI agency is transparent on scope, stack, safety, and ROI before you sign.
FAQ
Do you work with our stack?
Yes, if it meets security and reliability needs; we adapt patterns to fit.
How fast can we start?
Discovery in days, first build in 2–3 weeks, ROI inside 60–90 days.
What industries?
SaaS, services, healthcare, fintech, and operations-heavy teams with compliance needs.
Who will we meet?
Strategy lead, solution architect, and delivery manager from day one.