Problems we solved
- Manual order status responses and returns triage.
- Slow abandoned cart outreach and low recovery.
- Support FAQs answered inconsistently and off-policy.
What we built
Order ops: Status lookups, updates, and notifications automated via Shopify + n8n.
Support bot: Retrieval over policies/FAQ with refusal rules and handoffs.
Abandoned cart: Sequenced email/SMS with dynamic offers and compliance checks.
Alerts & approvals: Refund/discount approvals and anomaly alerts.
Stack
- Shopify, n8n/Make, Zendesk/Intercom, Twilio/email, and vector retrieval.
- Logs, approvals, and PII redaction for safe actions.
Outcomes
- 25 hours/week saved across ops and support.
- 17% lift in recovered carts and faster replies.
- Zero policy violations after refusal/approval layers.
Automate ecommerce ops and support without risking policy or customer trust.
FAQ
Can this work off-Shopify?
Yes—BigCommerce, Woo, custom stacks via APIs.
How do you prevent wrong refunds?
Approvals, policy checks, and audit logs for every action.
Can we personalize offers?
Yes—dynamic rules by cart value, history, and margin.
How long to implement?
2–4 weeks for core flows; iterative tuning after go-live.