Problems we solved
- Manual order status responses and returns triage.
- Slow abandoned cart outreach and low recovery.
- Support FAQs answered inconsistently and off-policy.
What we built
Order ops: Status lookups, updates, and notifications automated via Shopify + n8n.
Support bot: Retrieval over policies/FAQ with refusal rules and handoffs.
Abandoned cart: Sequenced email/SMS with dynamic offers and compliance checks.
Alerts & approvals: Refund/discount approvals and anomaly alerts.
Stack
- Shopify, n8n/Make, Zendesk/Intercom, Twilio/email, and vector retrieval.
- Logs, approvals, and PII redaction for safe actions.
Outcomes
- 25 hours/week saved across ops and support.
- 17% lift in recovered carts and faster replies.
- Zero policy violations after refusal/approval layers.
Automate ecommerce ops and support without risking policy or customer trust.
FAQ
Can this work off-Shopify?
Yes - BigCommerce, Woo, custom stacks via APIs.
How do you prevent wrong refunds?
Approvals, policy checks, and audit logs for every action.
Can we personalize offers?
Yes - dynamic rules by cart value, history, and margin.
How long to implement?
2–4 weeks for core flows; iterative tuning after go-live.