Problems we solved
- Phone-based scheduling delays and dropped calls.
- Manual triage that missed urgency cues.
- Risk of PHI leakage in unstructured communications.
What we built
AI intake: Structured symptom capture with clarifying questions.
Triage routing: Rules + AI to route urgent cases to on-call staff.
Scheduling: Appointment booking via calendar/EHR integrations.
Reminders: SMS/email reminders with consent and opt-outs.
Stack
- EHR/EMR APIs, appointment systems, n8n/Make, SMS/email, retrieval.
- PHI redaction, encryption, and minimal data prompts; audit logs.
Outcomes
- 60% faster scheduling and fewer dropped calls.
- 18% reduction in no-shows from proactive reminders.
- Zero PHI leaks with guardrails and minimal prompts.
Automate patient booking with HIPAA-grade safeguards and human oversight.
FAQ
Can you integrate with our EHR?
Yes—via HL7/FHIR APIs or vendor connectors.
How do you handle consent?
Consent capture, opt-outs, and compliant message templates.
What about after-hours?
Bots escalate urgent cases to on-call staff; others queue for morning.
How long to implement?
3–6 weeks depending on EHR and routing complexity.